MGS5 How to Use Quiet Time to Improve Focus, attentiveness and retention is a powerful management tool. The acronym MSMS stands for: My Skills, Message, System and Self. These four things are the cornerstones of any successful sales manager or business executive. What makes these cornerstones so important is that they are rarely taught in the classroom nor taught by our parents, siblings or peers. You must learn these skills and systems through training from a mentor who has had real world success applying these concepts.
Quiet Time is the first skill we are going to cover. This is often overlooked by today’s business leaders. Why is this important? When we talk to people we share our business information with. We listen to their needs and challenges. When you are using your skills to solve problems you are building a foundation of understanding and empathy for others.
This concept is important because it is a key component to improve your time management. A business person can only do so much in an 8 hour day. A family can accomplish twice that in a single day. You must learn to divide your time wisely and effectively between family and work.
Many times during the day you are using all of your resources effectively. When a crisis occurs you may be able to pull up your game plan. However, most of the time your plan will fall to the wayside because you did not put the effort in to keep your cool.
The second skill we are going to cover is communication. There are times when your communication skills are rusty and out of date. When a customer asks you a question or when a business partner calls you it is your duty to be prepared to answer the call or e-mail question and give an informed response. In doing so you give your client or business partner the assurance that you understand their needs and can take care of them. Often times it takes just a simple clarification to get things back on track.
How to use quiet time effectively in your business is often related to how you utilize your time. If you spend the majority of your day answering phones and e-mails you are not getting your most valuable resource out of the equation. You may be the greatest sales person in the world but if you are spending all of your time doing that you are not giving your clients the face to face interaction that they deserve.
Learn to use technology properly. People can be very judgmental with the way you handle yourself and your time. Use social networking websites to find new customers. Set up your blog to post information related to your business. The more interaction you have with your clients the better chance you have of selling them something.
Being a professional is one thing. However, it doesn’t mean you have to treat your clients with indifference. If you want to know how to use quiet time effectively in your business you need to make sure you are meeting the needs of your client first. If you are having difficulty getting your idea across you may want to reread what you wrote and get some clarification. Sometimes you don’t want to argue with someone over the phone if you truly believe your product or service is the best thing there is.
Make sure you are setting boundaries. With the many distractions going on in our lives we often lose the ability to focus. If you find yourself losing your train of thought you may want to make sure you are clearly delineating your needs from the needs of others. If someone is talking to you about their requirements you need to make sure you are indicating what it is that you need. This will make it easier for them to communicate what they need to you.
Set clear expectations. This can be tricky because we love to be set in stone and when something happens like taking a phone call or stopping in traffic we tend to expect certain things to take place in a certain way. You need to make sure that you have clearly laid out your expectations for how things should go. When you are on the phone with a potential client make sure you know what you are expected to do and say.
If you have friends who you hang out with who also use a business email address then encourage them to use yours. If possible do not give out your personal email address. It is OK for your friends to use your business email and you can tell them to not give it to anyone but those who are close to you. Find some common interests and stick with those. If you can use an online forum then this can be another way of meeting people who might be interested in your services. Just keep in mind that these types of venues are very informal so you may not get that personal contact you would like.